Intelligent Customer Experiences
AI driven App based Que Management System
App based Token Generation and Que Management
Simplify Walkin customer management with App based, AI driven Que Management Solution. Simple and easy to on board your service partners, no external hardware required, works on Android phones/tablet
How it Works
Customizable workflows to map to your Business process and match customer experiences.
- Customer Walks in takes token through the kiosk app at the center , gets an SMS with token number and ETA
- AI based allocation engine, allocates customer to counter based on multiple criteria
- Customer is notified on counter allocation on TV, voice over & SMS
- Customer goes to the allocated counter, completes service & receives link for feedback with customized questions
- Alerts to stakeholders on SLA non compliance (long token handling, breached waiting times, no token generations, No counter availability etc)
Deep Analytics, SLA Alerts and Custom Feedback
Intuitive and Deep analytics designed to ensure your meet every KPI. Alerts and notifications to ensure you take action before your customer lets you know.
Targeted feedback collection based on customer activity at the center. Get to know how your service partner is performing at this critical customer touch point. Ensure you know the issue first and respond before the world knows through social media
Engage Customers through multiple channels
Provide consistent customer experience through all engagement channels of walk in, app, online and or center. Customers can view your center Que status online and book or enable your call centers to help find customers the nearest center and generate a token for them
Great benefits to all stake holders
Ensuring all round benefits from customers to brands, your ROI starts coming in with in a matter a of months. Customer satisfaction improvements and productivity are a bonus
Secure, Easy to use, Affordable and comes with great customer service
With years of experience in building intuitive, secure and easy to use solutions, @vitamap we take great pride in providing that the world class solutions at competitive prices.